Refund policy

At JS Figure Shop, customer satisfaction is important to us. However, due to the nature of collectible figures and limited-availability items, all return and refund requests are subject to the terms outlined below.

Eligibility for Returns & Refunds

Returns and refunds are only available for valid, warranted reasons approved by JS Figure Shop.

A return or refund will not be granted simply because a customer changes their mind, no longer wants the item, or made an error when placing an order.

Non-Returnable Reasons

The following reasons are not eligible for a return, refund, exchange, or cancellation:

“I don’t want the item anymore.”
Ordering the wrong item by mistake.
Finding the item elsewhere after purchase.
Changes in personal preference after delivery.
Buyer’s remorse.
Deciding you no longer wish to collect the item.
Delays caused by the shipping carrier that are outside of our control.
Minor cosmetic imperfections to the product’s packaging or box.

Packaging & Box Condition

Many products sold by JS Figure Shop are collectible figures that are packaged by manufacturers and handled by shipping carriers before reaching customers. While we take care to package orders securely, we cannot guarantee mint-condition packaging.

Box condition alone is not considered a valid reason for a return or refund.

This includes, but is not limited to:

Minor dents
Creases
Scuffs
Scratches
Shelf wear
Small tears
Corner wear
Minor packaging imperfections

Unless specifically stated otherwise in the product listing, the item itself is being sold—not the condition of the outer packaging. Customers seeking collector-grade or mint-condition packaging should understand that minor packaging wear may occur during manufacturing, handling, storage, or transit.

Damaged, Defective, or Broken Items

If your item arrives broken, damaged, or defective, you may be eligible for a full refund.

To qualify:

You must contact JS Figure Shop within 7 days of delivery.
You must provide clear photos showing:
- The damaged item
- The shipping box (if applicable)
- Any relevant packaging materials
The claim must be reviewed and approved by the store owner.
The item must be returned if requested.

Once the returned item has been received and inspected, an approved claim will receive a full refund to the original payment method.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise approved by JS Figure Shop.

Return shipping will only be covered by the store if:

The item arrived broken, damaged, or defective;
Sufficient photographic proof has been provided;
The claim has been approved by the store owner.

Any unauthorized returns or returns sent without approval may be refused and returned to the sender at the customer’s expense.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider or financial institution.

Right to Refuse Returns

JS Figure Shop reserves the right to deny any return, refund, or exchange request that does not meet the requirements outlined in this policy or appears to involve abuse, fraud, or misuse of the return process.